Terms & Conditions

​I. Acceptance of the Terms of Use
These terms of use are entered into by and between You and Koki Group LLC ("Company", "we" or "us"). The following terms and conditions, govern your access to and use of www.kokiexperience.com including any content, functionality and services offered on or through www.kokiexperience.com (the "Website").

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.


II. Changes to the Terms of Use
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.
Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

III. Terms of Sale
All purchases through our site or other transactions for the sale of goods and services formed through the Website or as a result of visits made by you are governed by our Terms of Sale, which are hereby incorporated into these Terms of Use.


a) Payment and Billing Information - By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or canceled. You must resolve any payment method problems before we proceed with your Order.

b) Pricing & Availability - All prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice. We will not, however, be able to notify you of changes in any applicable taxes. All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific meal ingredients or entire meals) without prior notice. We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at hello@kokiexperience.com, as applicable.

c) Taxes - We will collect applicable sales tax in the states for which we determine we have a duty to collect sales tax. If an item is subject to sales tax, you agree that the amount of taxes shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates.

d) Refunds and Credits - If you are dissatisfied with a meal or meal ingredient for any reason, please contact us at bookings@kokiexperience.com within 24 hours of the completed booking. Depending on the circumstances, we may, in our sole discretion, replace the meal or meal ingredient at our expense, provide you a full or partial refund of the purchase price for that meal or meal ingredient, or provide you with Credits for that meal or meal ingredient to be applied to future bookings. We may require photographic documentation of any meal or meal ingredient that you are dissatisfied with before we provide you a refund, replacement, or Credit.

e) Cancellation Policy - You can request a refund for your trial within 24 hours of your purchase to receive a refund minus a 4% processing fee . After 24 hours your trial purchase is nonrefundable.


f) Reschedule Policy - Your trial is automatically scheduled for the first available two week period. Once the dates are communicated to you we are unable to reschedule your trial. If you require different dates for your trial, you must make the request within 48 hours of your purchase. After 48 hours we are unable to reschedule your trial without a rescheduling fee.

g) Parking Policy - Parking details must be described in the parking field on the onboarding document. If Valet parking or garage parking are the only options (due to construction, no street parking, or any other situation preventing the chef from parking on the street.), customer is 100% responsible for this cost. The Chef must be given the full payment amount for parking or Customer can personally make full payment. Failure to pay for parking will result in Koki charging your card on file for the parking amount.

h) Covid-19 Policy - We will not complete service for a customer who has tested positive for Covid-19, is presenting with Covid-19 symptoms such as, fever or chill, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea, or has been in contact with someone who has tested positive for Covid-19 in the last 10 days.
If you have to cancel or reschedule your Koki order due to testing positive for Covid-19 or exposure to Covid-19, the cancellation and reschedule policy does apply.


I) Meal Prep Trial Policy
The trial includes two weeks of meal prep service each week priced according to the select package. The trial period is a fixed two week period.


j) Payment
The trial is split into two payments. First week is paid immediately to begin your trial and the second week is charged on the first upcoming Monday from your initial payment.

k) Refund Policy
Upon payment receipt and confirmation, you can request a refund for your trial within 24 hours of your purchase to receive a refund minus our processing fee.. After 24 hours your entire two week trial purchase is nonrefundable.

l) Scheduling
Trial is scheduled for two consecutive weeks unless prior plans are discussed and confirmed by the Koki team prior to the start of your trial.

m) Reschedule Policy
Your trial is automatically scheduled for the first available two week period. If you require different dates for your trial, you must make the request within 24 hours of the trial purchase.
Requests to adjust the second week of your trial must be received before the start of your trial. Requests to adjust the second week of the trial after the start of your trial are subject to availability and will incur a $100 rescheduling fee. Koki will not honor requests to reschedule less than 7 days from the start of your service week.

n) Skip or Cancel
The trial period does not offer the feature to skip or cancel your first or second week.

o) Company Reschedule
In the event the Koki team needs to reschedule your service for any reason we will work closely with you to schedule a new date and time. Koki’s need to reschedule your service does not entitle you to a refund or a discounted service price.

p) Menu
Menu submission is required by the communicated deadline. All dietary requirements must be submitted on the menu form. Requests to make changes via email or text will not be accepted. Koki reserves the right to make changes to your menu due to but not limited to ingredient availability. Failure to submit a menu for a given week will result in service cancellation for the week.



Meal Prep Subscription Policy

q) Subscription
A subscription is required to purchase Koki’s meal prep service. The service is a weekly recurring subscription and subject to specific terms and conditions.

r) Payment
A valid credit card is required for your subscription. Payment is a weekly recurring charge. Your service is charged every Monday for the upcoming week of service. If payment is unsuccessful your service is not confirmed and you will need to update your credit card within 24 hours. Failure to update your account with a new credit card within 24 hours will result in your service being canceled for the upcoming week. If your service is canceled due to failed payment, in order to resume you will need to pay a $150 fee to resume your service.

s) Chef Pairing
Your service is completed by a Koki certified chef. The chef paired with your family is based on availability, geographical location, requested time slot, and the requested day of the week for service. Koki does not guarantee a specific chef to complete your service. Koki reserves the right to change the chef who completes your service for any reason including but not limited to logistics and availability. Koki will communicate your chef's name prior to your service date.

t) Communication
All communications related to your subscription, change in day or time, need to skip or cancel, must be communicated solely to the Koki team. Koki manages the schedule, ingredients, and logistical process and are the point of contact to make any adjustments to meet your needs. Please refrain from texting the chef any information that is outside of parking information if they have previously called or texted you or your parking requires real-time communication.

u) Weekly Schedule
Koki reserves the right to schedule your service based on availability in your area. Services are scheduled on Mondays and Tuesdays unless other arrangements have been made. Your service is scheduled based on your preferred day of the week and time slot if it is available. If your preferred day and time are unavailable you will be required to select alternate time slots available.

v) Skipping Service
Skipping service requires 10 days notice. You must notify Koki in writing via email or text with the week or weeks that you are skipping service. Failing to send notice will result in a charge for the skipped week. Selecting skip or not submitting a menu is not considered communication, your card will be charged. Once notified Koki will pause payment for the skipped week.

When skipping service Koki will not hold your time slot or chef. If you would like to reserve your time slot it is $50 per skipped week of service. If you would like to reserve your chef and time slot it is a $100 per skipped week of service.

Koki reserves the right to cancel your subscription due to excessively skipping the service.


w) Pause Service
Pausing service requires 10 days notice. You must notify Koki in writing via email or text that you would like to pause your service. Failing to send notice will result in a charge for the first week of the paused time period. Your subscription can be paused for up to 10 weeks. After 10 weeks you will have to resume your service or request to cancel your service. In order to cancel your service after a paused period you must pay the final two week cancellation fee. Koki will complete your final two weeks of service.

x) Cancellation
Communicate in writing via email or text that you would like to cancel your service two weeks before your preferred last week of service. Upon notification, Koki will charge a final two weeks of service as a one time payment and your final two weeks will be scheduled for service. Once you have communicated you would like to cancel your service, Koki reserves the right to reassign the chef who cooks at your home and make adjustments to your time slot.

IV. Accessing the Website and Account Security
We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users.
You are responsible for:
· Making all arrangements necessary for you to have access to the Website.
· Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our

Privacy Policy.
If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time [in our sole discretion for any or no reason, including] if, in our opinion, you have violated any provision of these Terms of Use.

V. Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:
· Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
· You may store files that are automatically cached by your Web browser for display enhancement purposes.
· You may print [or download] one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
· If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
· If we provide social media features on www.kokiexperience.com, https://www.instagram.com/kokiexperience/, or https://www.facebook.com/KokiExperience/ with certain content, you may take such actions as are enabled by such features.
You must not:
· Modify copies of any materials from this site.
· Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
· Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.
You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

VI. Prohibited Uses
You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:
· In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
· For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
· To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail", "chain letter" or "spam" or any other similar solicitation.
· To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).
· To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability.
Additionally, you agree not to:
· Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website.
· Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
· Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.
· Use any device, software or routine that interferes with the proper working of the Website.
· Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
· Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
· Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
· Otherwise attempt to interfere with the proper working of the Website.

VII. Reliance on Information Posted
The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

VIII. Changes to the Website
We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

IX. Information About You and Your Visits to the Website
All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

X. Linking to the Website and Social Media Features
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.
This Website may provide certain social media features that enable you to:
· Link from your own or certain third-party websites to certain content on this Website.
· Send e-mails or other communications with certain content, or links to certain content, on this Website.
· Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.
You may use these features solely as they are provided by us and solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:
· Establish a link from any website that is not owned by you.
· Cause the Website or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
· Link to any part of the Website other than the homepage.
· Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.
The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Use.
You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice in our discretion.

XI. Links from the Website
If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

XII. Geographic Restrictions
The owner of the Website is based in the state of Florida in the United States. We provide this Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

XIII. Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy you
​


​